Why are my Calls marked as Spam, and how can I avoid it

Question:

Why are my Calls marked as Spam, and how can I avoid it (LC Phone)?

Answer:

To all LC Phone users, please note that this guide is specifically tailored to your needs. Before proceeding with the sign-up process for SHAKEN/STIR, it is crucial that you have successfully completed the Business Registration Process and received approval.

Robocalls and caller ID spoofing have become a significant concern in recent years, with a staggering 40.7 billion robocalls reported in 2019 alone, according to the Federal Trade Commission (FTC). In response to this growing issue, the Federal Communications Commission (FCC) has developed protocols to combat illegal robocalls. Consequently, mobile carriers are now required to implement authentication protocols.

Enter SHAKEN/STIR: a comprehensive set of protocols designed to authenticate caller ID information and ensure its legitimacy. This protocol employs digital certificates to validate the identity of the caller. Every call made is verified using these certificates, and the validated information is stored in an online database. As a result, when you receive a call, you can trust that it indeed originates from the expected source.

Stay protected and enjoy secure communication with the implementation of SHAKEN/STIR on your LC Phone.

Step-by-Step Guide: Applying for SHAKEN/STIR

If you're an Agency or Sub-account admin who has already submitted your Business Profile, here's how you can register for SHAKEN/STIR:

 1. Click on the "Start Registration" Button:

2. Provide a friendly name for the profile, authenticate it, and click Submit.

3. Upon submission, you will receive a success message.

Please note that the approval process may take up to four days.