Whenever a lead answers one of your emails, their response is guaranteed to appear in the Conversations tab. But, if you want to make sure that a COPY of that response is sent to a specific email address, you can enter that email address in the corresponding field.
You could enter multiple forwarding email addresses here separated by a comma, e.g. email1@test.com, email2@test.com, email3@test.com
Forwarding address and BCC Emails work only on Mailgun and LC email, we don't support other smtp providers
The user who is assigned to the respective lead will get the email responses in their Email Inbox. This email will be sent to the email address that belongs to that user which can be found in Settings > My Staff > Edit User > User Info.
You can configure the system to send you a Blind Carbon Copy (BCC) for every email sent from that specific location.
We now have the option to add a reply-to address. If set, all incoming emails will be sent to that email address instead of going to the Conversation tab. Keep in mind that if you choose to reply to the lead's email from your email inbox instead of within the CRM, your reply will not sync back to the CRM.
