Manage Profile Settings - Call & Voicemail Settings

1. Click "Settings"

Open the Settings menu.

2. Click "Business Profile"

Select the Business Profile option.

3. Click Here

The following are the default voicemail settings for all Twilio numbers within a given location, unless customized via the Team Management settings.

The default voicemail message will replace the one provided by the phone carrier. If a call is not answered within a specified duration, the CRM will record a voicemail message.

To customize voicemail for your number, upload an mp3 file and set a timeout number - we suggest using a timeout of 20 seconds or less.

4. Click "Save Call Settings"

Click on the "Save Call Settings" button to save changes.